FAQ
What can Tripadvisor’s trip insiders help me with?
Trip insiders are here to provide information and recommendations that will help you make the most of your trip. You can ask insiders for COVID-19-related travel information or for recommendations for hotels, restaurants, and activities in your destination, powered by Tripadvisor.
Can trip insiders tell me if it’s a good idea to travel to a specific destination?
Trip insiders cannot provide any medical advice or assessment of travel risk. Insiders can provide objective information on travel restrictions, testing/quarantine requirements, and the status of businesses and public services.
How do I communicate with trip insiders?
Click “Start talking travel” to submit your contact information, and we’ll send you a text message (SMS) to get you started. From there, feel free to save our number as a new contact in your phone and message trip insiders like you would anyone else!
When are trip insiders available?
Currently, trip insiders are available 9:00am-8:30pm eastern time, Monday through Friday. If you submit a request outside of our working hours, we’ll still receive your message, and we’ll get to it as soon as we’re back online.
How long will it take to get an answer to my question?
We’ll do our best to fully answer your question within one business day (but hopefully sooner!).
How much does it cost to ask a trip insider a question?
During our beta test period, there is no charge for the trip insider service.
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